#EPSON WF 100 PRINTER INK SOFTWARE#

The plaintiffs also say that Epson could have created reasons for Epson customers to use ink cartridges for Epson. The printer owners claim that EpsonвЂ™s conduct caused harm to customers by forcing them to purchase more expensive ink cartridges and rendering their less expensive cartridges as useless as a means to maintain market share and profits.

#EPSON WF 100 PRINTER INK SOFTWARE#

In addition, the plaintiffs maintain that the third-party ink cartridges were not defective or incompatible, as they would have worked in Epson printers until the company intentionally altered the software that controlled the printers. They claim that Epson exceeded their authority when it disabled their printers. The plaintiffs say that they did not authorize Epson to disable their printers to prevent them from using cheaper third-party alternatives to EpsonвЂ™s own ink cartridges. вЂњEpson neglected to inform Plaintiffs and others like them that accepting Updates would potentially disable their machine and, at the very least, force them into purchasing Epson ink cartridges,вЂќ the Epson printer software class action lawsuit goes on to state. The customers state that this error message is in direct contradiction to EpsonвЂ™s representations to the plaintiffs and Class Members that the Epson printer updates were meant to fix or improve printer functionality. Instead, consumers think that the updates are supposed to provide fixes and other improvements.ДЄfter the updates are installed on the customersвЂ™ Epson printers to detect if they are using a third-party ink cartridge, the printers display a message that the printer is having a вЂњMaintenance ErrorвЂќ that it does not recognize the ink cartridge when the third-party ink cartridge is installed. The plaintiffs claim that the software updates that are pushed out to customers do not alert printer owners that they will render their printer inoperable if they attempt to use third-party ink cartridges. вЂњEpson relies on firmware updates it pushes out to unsuspecting customers to block the use of third-party ink cartridges-thus allowing Epson to keep that substantial profit stream captive,вЂќ the Epson printer software class action lawsuit says.

However, the company claims that the third-party ink cartridges can cut into its bottom line and may result in losing market share. The Epson printer software class action lawsuit goes on to say that the 2018 Epson Annual Report acknowledges that third-party ink cartridges can be used in Epson printers.

Epson wf 100 printer ink